Shopping online
How to shop for glasses online
From choosing your frames to your finished glasses: what happens, and what we need from you.
How it works
Order your glasses online
Here is what to expect, and what we need from you.
- Choose your framesLook for the Virtual Try On icon on many of our frames. It shows you how a frame fits and looks on you, and lets you choose your favourite colour. See the frames you can try on.
- Choose your lensesIf you are not sure which lenses you need, email [email protected] with a short description of what you will use your glasses for, and the dispensing practice will advise you.
- Enter your prescription at checkoutYou only need to enter your prescription, or tell us where we can find it. For prescription glasses you need a valid prescription issued in the past 24 months. If you do not have a recent one, our Online Team will help arrange an eye test at one of our practices, or you can book an eye test online.
- An optometrist checks your orderEvery online order is checked by an optometrist before your glasses are made. If we spot an issue, we will be in touch to put it right before we make your glasses.
Your prescription
Reading your prescription
Your prescription is the written record of the lens powers your eyes need. These are the parts you will see on it.
| On your prescription | What it means |
|---|---|
| OD and OS | Right eye (OD) and left eye (OS). Each eye has its own line. |
| Sphere (SPH) | The main power of the lens. A minus (−) power corrects short-sightedness. A plus (+) power corrects long-sightedness and helps with reading. |
| Cylinder (CYL) | Extra power in one direction, which corrects astigmatism. If there is no cylinder, there is no astigmatism to correct. |
| Axis | The direction of the cylinder power, from 0 to 180 degrees. It only appears with a cylinder. |
| Add | The extra plus power for reading and close work, at the bottom of a bifocal or multifocal lens. It is usually missing from younger people's prescriptions and appears from about our forties. |
| PD (pupillary distance) | The distance between the centres of your pupils, in millimetres. It puts the centre of each lens in front of each eye. |
An example
What a prescription says
Right eye (OD): sphere −2.00, add +2.00.
Left eye (OS): sphere −1.00, cylinder −0.50, axis 180, add +2.00.
In plain words
How to read it
Both eyes are short-sighted, so the spheres are minus. The left eye also has a little astigmatism: the −0.50 cylinder at axis 180. The add of +2.00 is extra power for reading, so this person needs help close up too: multifocals, bifocals or a separate pair for reading.
A glasses prescription is not a contact lens prescription. If you wear contact lenses, read Reading your contact lens prescription.
Multifocals
Buying multifocal glasses online
If you have bought multifocal glasses before, you may know that they need extra measurements. So that your multifocals are made correctly, we may ask you to visit one of our practices before your glasses are made. We will be in touch after your order about any special measurements we need.
After your order
Collection, adjustments and our guarantee
Collecting your glasses
In some situations, for example when the professional who checks your order asks for it, we may ask you to collect your glasses at a Torga practice near you. This is whichever delivery method you chose at checkout.
If something is not right
We want your new glasses to fit you well and give you comfortable, clear vision. If you have an issue with them, we may ask you to visit a Torga practice near you, so that a professional can put it right.
Free adjustments for life
Every purchase comes with free adjustments and minor repairs at any Torga Optical branch, for the life of your glasses. Pop in for a free adjustment and cleaning.
All glasses sold online come with Torga Optical's satisfaction guarantee. It covers how your eyewear performs: your vision, your comfort and the fit. Read our guarantees, and our terms and conditions.
Need a new prescription?
Book an eye test and your optometrist will give you an up-to-date prescription.
Book an eye test